Quite sobering as I had exactly the same problem with Overclockers in 2006. Motherboard kept freezing in BIOS so sent it back at my cost, with all cables ect that were included in the box. They said there was no fault at all and sent the motheroard back 12 days later. Fitted again the same day and except this time, its failure to complete POST. RMA again, motherboard sent back with all cable etc. Again “no fault found”. They didnt send it back until 6 weeks later minus all the cables. Not even securely packaged, just loose in the box. Usning parts from other PC’s I assemble again to tget exactly the same again. After writing 2 written complaint letters, 17 emails, I received a handful of mish mash cables in a jiffy bag 12 weeks after receving the mobo from last time. The email responces were incredible “We have a policy not to reply to complaints” “we havent got cables so we cant send them” and the best one was “I cant see what the big problem is”….

I returned the motherboard to gigabyte directly who confirmed the fault and replaced it the same week.

I accept that faults happen but the attitude from the compnay on the service side was absolutely appalling. I used to write for a PC magazine at the time and had great pleasure in listing the problems I had with that company. Got a flood of responces from readers and one of our own staff who had had similar issues. Stay well clear from shoddy service.

I had to return a faulty motherboard a few weeks after purchase. They have lied and played delaying tactics ever since – as well as being arrogant, unfriendly and unhelpful when you phone (for which they charge 10p a minute to play you hold music for 30 – 40 minutes each time)

They confirmed it faulty a week later. Then they promised it had been sent back to Asus (in an email) – but when I phoned a week later to check progress they told me it had not been sent yet! 28 days after they received it I phoned to check on progress as their Returns Manager said in an email that they were legally obliged to return it in 28 days. They said it hadn’t been returned yet so I reminded them that they had said they had to return it in 28 days – and suddenly it was there “as it had arrived that morning but not been checked yet” Yeah, right!
It arrived back the next day – exactly 28 days after they received it – but all the accesories were missing! They say they can’t replace them as I purchased the motherboard over 28 days ago (but they have had it for 28 days) and they specifically instructed me to return the accessories.

They are also delaying about meeting my legal right for them to pay for the postage costs to return the faulty one to them. First they agreed to pay it without a receipt (on the phone – he knew the cost to within 15p – first class recorded) then they want a scanned copy of the receipt. I have it but can’t send it to them because they won’t give me their email address even though I’ve asked twice! So over a month since returning it I still don’t have a working motherboard and now am another £8.65 down. I’ll be taking this to Trading Standards.

I’ll avoid overclockers.co.uk like the plague in future!